Front Desk Manager
Overview The Front Desk Manager is responsible for leading front-end team member, member and guest experience.
The position will help manage the gym's day-to-day processes including proper inventory control, maintaining member accounts, and delivering all revenue goals associated with the front desk.
The Front Desk Manager will make sure the Front Desk and Kids Club operate at maximum efficiency, while role-modeling the company's values and culture.
The Front Desk Manager will work the front desk 35 hours a week, with 15 hours of administrative work per week.
Ensure consistent service excellence by all team members, resulting in a clean, crisp and friendly front-end experience.
Assists in training and supervising team members for the Front Desk and Kids Club Departments to deliver our Gold's Gym's service promise consistentlyEffective, professional labor management - Creates and manages Front Desk & Kids Club schedules, before Assistant General Manager signs off on them.
Ensures the timely correction of all missed punches for Kids Club and Front DeskResponsible for the monthly inventory process to be completed accurately and on time, including managing and receiving orders for Retail & Concessions.
Responsible for control of cash deposit with General Manager sign-off ensuring daily deposits are made on time and follow all Cash Management procedures.
Ensures that all Front Desk policies and procedures are followed, such as proper member check-in, telephone inquiry, guest registration, replacement of member ID cards, delinquent account procedures, account change requests & updates, travel/guest passes.
Ensures that all Kids Club policies and procedures are followed, such as check in/pick Up, Kids Club rules, all Safety Policies, CPR Requirements, KC Sales and Agreement Completion, etc.
Maintains personal sales production expectations on monthly basis.
Qualifications High school diploma or equivalent requiredExcellent customer service skills are requiredAbility to communicate effectively with both staff and membersAbility to communicate effectively verbally, non-verbally and in writing is requiredUnderstanding of basic accounting principles is requiredUnderstanding of basic cash processing procedures is requiredFunctional computer skills are requiredAbility to multi-taskMust be able to work a flexible work schedule to include holidays and weekendsMust be able to lift 25 lbs repeatedly and stand for extended periods of timeUphold Gold's Gym mission and valuesComply with all Gold's Gym policies and procedures Gold's Gym is growing and looking for new team members to help us redefine strength.
We'll challenge your skills, talents and abilities and reward your every success.
Gold's Gym is excited to be opening soon in Burlington, NC.
We are anticipating a late May 2020 opening.
Compensation:
$25,000.
00 - $30,000.
00 per year Today Gold's Gym is the most recognized name in fitness serving more than 3 million members in 38 states and 28 countries around the world.
Always at the forefront of the fitness revolution, Gold's Gym has continually evolved its profile by equipping gyms with the best amenities, the latest in cardio and strength training equipment and functional training areas as well as the most dynamic group exercise programs including Zumba, yoga, group cycling, mixed martial arts, muscle endurance training, and Pilates.
We also offer signature classes which include GRIT, P90X, and RIP 60.
Gold's Gym is growing and looking for new team members to help us redefine strength.
We'll challenge your skills, talents and abilities and reward your every success.
Ask yourself if you have what it takes.
Become an active participant in our growth and you'll share in the rewards for your efforts.
Salary:
$8.
22 - $11.
31.
Estimated Salary: $20 to $28 per hour based on qualifications.
The position will help manage the gym's day-to-day processes including proper inventory control, maintaining member accounts, and delivering all revenue goals associated with the front desk.
The Front Desk Manager will make sure the Front Desk and Kids Club operate at maximum efficiency, while role-modeling the company's values and culture.
The Front Desk Manager will work the front desk 35 hours a week, with 15 hours of administrative work per week.
Ensure consistent service excellence by all team members, resulting in a clean, crisp and friendly front-end experience.
Assists in training and supervising team members for the Front Desk and Kids Club Departments to deliver our Gold's Gym's service promise consistentlyEffective, professional labor management - Creates and manages Front Desk & Kids Club schedules, before Assistant General Manager signs off on them.
Ensures the timely correction of all missed punches for Kids Club and Front DeskResponsible for the monthly inventory process to be completed accurately and on time, including managing and receiving orders for Retail & Concessions.
Responsible for control of cash deposit with General Manager sign-off ensuring daily deposits are made on time and follow all Cash Management procedures.
Ensures that all Front Desk policies and procedures are followed, such as proper member check-in, telephone inquiry, guest registration, replacement of member ID cards, delinquent account procedures, account change requests & updates, travel/guest passes.
Ensures that all Kids Club policies and procedures are followed, such as check in/pick Up, Kids Club rules, all Safety Policies, CPR Requirements, KC Sales and Agreement Completion, etc.
Maintains personal sales production expectations on monthly basis.
Qualifications High school diploma or equivalent requiredExcellent customer service skills are requiredAbility to communicate effectively with both staff and membersAbility to communicate effectively verbally, non-verbally and in writing is requiredUnderstanding of basic accounting principles is requiredUnderstanding of basic cash processing procedures is requiredFunctional computer skills are requiredAbility to multi-taskMust be able to work a flexible work schedule to include holidays and weekendsMust be able to lift 25 lbs repeatedly and stand for extended periods of timeUphold Gold's Gym mission and valuesComply with all Gold's Gym policies and procedures Gold's Gym is growing and looking for new team members to help us redefine strength.
We'll challenge your skills, talents and abilities and reward your every success.
Gold's Gym is excited to be opening soon in Burlington, NC.
We are anticipating a late May 2020 opening.
Compensation:
$25,000.
00 - $30,000.
00 per year Today Gold's Gym is the most recognized name in fitness serving more than 3 million members in 38 states and 28 countries around the world.
Always at the forefront of the fitness revolution, Gold's Gym has continually evolved its profile by equipping gyms with the best amenities, the latest in cardio and strength training equipment and functional training areas as well as the most dynamic group exercise programs including Zumba, yoga, group cycling, mixed martial arts, muscle endurance training, and Pilates.
We also offer signature classes which include GRIT, P90X, and RIP 60.
Gold's Gym is growing and looking for new team members to help us redefine strength.
We'll challenge your skills, talents and abilities and reward your every success.
Ask yourself if you have what it takes.
Become an active participant in our growth and you'll share in the rewards for your efforts.
Salary:
$8.
22 - $11.
31.
Estimated Salary: $20 to $28 per hour based on qualifications.
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