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IT Technical Support Representative - 1100 Support

Company Name:
LabCorp
Requirements:
License/Certification/Education
: Normally an Associate's Degree in Computer Science w/3-5 years of experience.
Required Knowledge/Skills/Abilities
Strong written and verbal communication skills.
Keen problem solving and analytical skills.
Excellent customer focus and orientation.
Proven soft skills (courtesy and conflict management)
Multi-tasking proficiency.
Detail-oriented and organized workflow.
Ability to troubleshoot independently and efficiently to meet service level agreements.
Proven team player.
Flexible to working as business needs require.
Good interpersonal skills.
Critical thinking skills and ability to adapt in a constantly changing environment.
Excellent stress tolerance.

Preferred Knowledge/Skills/Abilities
Familiar with interrelationships of a wide range of hardware, software and network platforms.
Description:
Department: 1100 Support
Grade: 5

Laboratory Corporation of America

Holdings
, an S&P 500 company, is seeking a
IT Technical Support Representative
for our Burlington, NC location.
To be our totally amazing IT Technical Support Representative, you must have:
Strong written and verbal communication skills.
Keen problem solving and analytical skills.
Excellent customer focus and orientation.
Proven soft skills (courtesy and conflict management)
Multi-tasking proficiency.
Detail-oriented and organized workflow.
Ability to troubleshoot independently and efficiently to meet service level agreements.
Proven team player.
Flexible to working as business needs require.
Good interpersonal skills.
We would like for you to be:

Familiar with interrelationships of a wide range of hardware, software and network platforms.

If this describes you, by all means keep reading!
We are seeking an experienced
IT Technical Support Representative
to join a stellar team.
This job involves the following responsibilities:
Facilitates 1 - 1.5 tier support in a technical call center environment for corporate end-users on a variety of issues regarding both commercial and proprietary systems and applications.
Troubleshoots and resolves software, networking and hardware problems while interacting with other service, engineering, management and second tier support groups to restore service.
Receives, documents and resolves software, hardware and network issues reported by our customers and field management.
Champions the approach of First Call Resolution as well as taking ownership of escalations.
If this sounds great to you, please submit your profile now by clicking the "Apply Now" button. We want to hear from you!

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