Customer Service Manager (CSM)
Burlington, NC Burlington, NC Full-time Full-time $22 - $25 an hour $22 - $25 an hour 1 hour ago 1 hour ago 1 hour ago Customer Service Manager Duties:
- Oversee and manage a team of customer service representatives - Develop and implement customer service policies and procedures - Train and onboard new customer service team members - Monitor and evaluate customer service performance metrics - Handle escalated customer inquiries and complaints - Collaborate with other departments to ensure smooth customer interactions - Identify areas for improvement in customer service processes and implement solutions - Conduct regular team meetings to provide updates and address concerns Requirements:
- Proven experience in a customer service management role - Strong leadership and communication skills - Ability to negotiate and resolve conflicts effectively - Excellent problem-solving skills - Proficient in using customer service software and tools - Sales experience is a plus We are seeking a highly motivated individual with a passion for delivering exceptional customer service.
As the Customer Service Manager, you will be responsible for leading a team of customer service representatives, ensuring that our customers receive the highest level of support.
You will also play a key role in developing and implementing strategies to improve our overall customer experience.
If you thrive in a fast-paced environment, have excellent communication skills, and enjoy working with a diverse team, we would love to hear from you.
Join our team and help us provide outstanding customer service to our valued clients.
Please note that only qualified candidates will be contacted for an interview.
Job Type:
Full-time Salary:
$22.
00 - $25.
00 per hour
Benefits:
401(k) Dental insurance Employee assistance program Health insurance Life insurance Paid time off Paid training Parental leave Tuition reimbursement Vision insurance Schedule:
8 hour shift Day shift Evening shift Monday to Friday Weekends as needed Ability to commute/relocate:
Burlington, NC:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Required)
Experience:
Customer Service:
2 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
- Oversee and manage a team of customer service representatives - Develop and implement customer service policies and procedures - Train and onboard new customer service team members - Monitor and evaluate customer service performance metrics - Handle escalated customer inquiries and complaints - Collaborate with other departments to ensure smooth customer interactions - Identify areas for improvement in customer service processes and implement solutions - Conduct regular team meetings to provide updates and address concerns Requirements:
- Proven experience in a customer service management role - Strong leadership and communication skills - Ability to negotiate and resolve conflicts effectively - Excellent problem-solving skills - Proficient in using customer service software and tools - Sales experience is a plus We are seeking a highly motivated individual with a passion for delivering exceptional customer service.
As the Customer Service Manager, you will be responsible for leading a team of customer service representatives, ensuring that our customers receive the highest level of support.
You will also play a key role in developing and implementing strategies to improve our overall customer experience.
If you thrive in a fast-paced environment, have excellent communication skills, and enjoy working with a diverse team, we would love to hear from you.
Join our team and help us provide outstanding customer service to our valued clients.
Please note that only qualified candidates will be contacted for an interview.
Job Type:
Full-time Salary:
$22.
00 - $25.
00 per hour
Benefits:
401(k) Dental insurance Employee assistance program Health insurance Life insurance Paid time off Paid training Parental leave Tuition reimbursement Vision insurance Schedule:
8 hour shift Day shift Evening shift Monday to Friday Weekends as needed Ability to commute/relocate:
Burlington, NC:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Required)
Experience:
Customer Service:
2 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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