Customer Service Assistant
Burlington, NC Burlington, NC Full-time Full-time From $15 an hour From $15 an hour 1 hour ago 1 hour ago 1 hour ago SUMMARY DESCRIPTION:
The Customer Service Assistant supports the Customer Service team and works in partnership with the Quality department in pulling and shipping order samples as required by the customer.
Also supports the Customer Service team with general clerical support which includes pulling, filing and maintaining job bags and job folders, preparing material for Fedex shipping and other administrative support functions.
ESSENTIAL JOB FUNCTIONS:
Assist all CSRs with the sample process which includes ensuring good quality samples are pulled and properly packaged based on individual customer requirements, and CSR samples are handled as directed.
Maintain all customer sample retains as directed by CSR.
Pulls and files job bags and folders as needed to assist CSRs.
Responsible for movement of job bags and folders to storage.
Assists with sending of packages from CSRs to customers as directed.
May assist with billing functions to include correcting cost sheets and creating pre-invoices to support the CSR team.
Qualifications:
Education High school diploma required.
Specific Skills Basic computer skills Quality Inspection Ability to communicate professionally with people at all levels of the organization.
Organizational skills Able to work independently and with basic directions.
PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:
Work involves light work in office setting.
There is frequent need to stand, stoop, walk, sit, lift light objects (up to 20lbs) and perform other similar actions during the course of the workday.
Job Type:
Full-time Pay:
From $15.
00 per hour Experience level:
1 year Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office
Experience:
Quality inspection:
1 year (Required) Work Location:
In person The Customer Service Assistant supports the Customer Service team and works in partnership with the Quality department in pulling and shipping order samples as required by the customer.
Also supports the Customer Service team with general clerical support which includes pulling, filing and maintaining job bags and job folders, preparing material for Fedex shipping and other administrative support functions.
1 year Day shift Monday to Friday In-person Office Quality inspection:
1 year (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
The Customer Service Assistant supports the Customer Service team and works in partnership with the Quality department in pulling and shipping order samples as required by the customer.
Also supports the Customer Service team with general clerical support which includes pulling, filing and maintaining job bags and job folders, preparing material for Fedex shipping and other administrative support functions.
ESSENTIAL JOB FUNCTIONS:
Assist all CSRs with the sample process which includes ensuring good quality samples are pulled and properly packaged based on individual customer requirements, and CSR samples are handled as directed.
Maintain all customer sample retains as directed by CSR.
Pulls and files job bags and folders as needed to assist CSRs.
Responsible for movement of job bags and folders to storage.
Assists with sending of packages from CSRs to customers as directed.
May assist with billing functions to include correcting cost sheets and creating pre-invoices to support the CSR team.
Qualifications:
Education High school diploma required.
Specific Skills Basic computer skills Quality Inspection Ability to communicate professionally with people at all levels of the organization.
Organizational skills Able to work independently and with basic directions.
PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:
Work involves light work in office setting.
There is frequent need to stand, stoop, walk, sit, lift light objects (up to 20lbs) and perform other similar actions during the course of the workday.
Job Type:
Full-time Pay:
From $15.
00 per hour Experience level:
1 year Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office
Experience:
Quality inspection:
1 year (Required) Work Location:
In person The Customer Service Assistant supports the Customer Service team and works in partnership with the Quality department in pulling and shipping order samples as required by the customer.
Also supports the Customer Service team with general clerical support which includes pulling, filing and maintaining job bags and job folders, preparing material for Fedex shipping and other administrative support functions.
1 year Day shift Monday to Friday In-person Office Quality inspection:
1 year (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
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